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GUIDE

How to join

Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.

How to order

Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.

Payment

We accept the following forms of payment:
- Credit Card
  - Visa
  - MasterCard
  - American Express
  - Discover
- PayPal

Shipping

  • Shipping Method : Parcel Service
  • Shipping Area : All Region.
  • Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
  • Delivery Time : 14 - 21 days
  • Please take into consideration that some products may take additional time for delivery and processing.
    Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

    1) Basically, all orders are dispatched by EMS International Shipping (Postal Parcel).

    2) It usually takes 1~2 weeks to arrive at your address from the local shipping date. There may be a difference in arrival time by countries.
    (Occasional delays in transit can be happened, but Indoshop is always monitoring.)
    3) Local inspection - packing - shipping - paperwork : Non-stop Responsible Operation until arrival.

    - Customs and Duties

    The recipient will be held responsible for international shipments which may be subject to import duties and taxes.

Returns & Exchanges

1. You can cancel the order by yourself while it is not yet payed.

2. If you want to cancel the order after payment, it may be possible to cancel on the same day, but if it's been passed 1~2 days from the order date, we already purchased your products and are currently moving it to the local distribution center, so in this case, please contact our customer center or leave a message on 1:1 inquiry board.
    If we haven't purchased the product locally yet, you can get a full refund immediately, but if local purchase is already started, it takes a long time and a lot of money to exchange/refund due to its nature of international procurement, so please take this into consideration and make a careful purchase decision.
    
3. If the mailed product is not the purchased one by you, please write your order number, ID, name along with photo to our customer center within 7 days from the date of receipt, then the payment can be refunded or deposited in your membership id.

4) If there is a missing item from your order:
Indoshop inspects the order items in 2times with pictures taken before shipping, so no need to worry.
but if there is missing items, plz contact our customer service center within 1 day of delivery. 

Refunds

It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.

Other

Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.

Requirements:
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”

Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.


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